SHIPPING & RETURNS
SHIPPING INFORMATION
ALL ORDERS ARE SHIPPED FROM MELBOURNE - AUSTRALIA
Free standard domestic shipping on all orders above AUD $150 is automatically applied at checkout
+ See tabs below for flat rate charges breakdown based on destination and order value
+ We aim to ship all orders within two business days
+ Orders placed before 11am AEST (GMT+10) will often be shipped on the same business day!
+ Orders placed over the weekend or public holiday will ship out on the following business day
+ Please allow extra processing time during sale periods for orders to be shipped
+ Free domestic shipping on all Australian orders over $150
+ AUD $10 flat rate express shipping on all Australian orders over $150
+ AUD $15 flat rate standard shipping on all Australian orders under $150
+ AUD $25 flat rate express shipping on all Australian orders under $150
+ FREE RETURNS ON ALL AUSTRALIAN ORDERS!
+ Free standard international shipping on all New Zealand orders over $300 AUD
+ $20 flat rate express international shipping on all New Zealand orders over $300 AUD
+ $25 flat rate standard international shipping on all New Zealand orders under $300 AUD
+ $35 flat rate express international shipping on all New Zealand orders under $300 AUD
+ Free standard international shipping on all orders over $150 AUD
+ $30 flat rate standard international shipping on all orders under $150 AUD
+ Free express international shipping on all orders over $500 AUD
+ $60 flat rate express international shipping on all orders under $500 AUD
Please note that you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
All items are insured against theft and accidental damage whilst in transit from SA1NT to the shipping address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
We are unable to authorise packages to be delivered without a signature.
We aim to dispatch all orders within two business day. All orders placed before 10:00am AEST (GMT+10) will often be shipped out on the same business day. For more information on order shipments, please refer to our shipping information page.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SA1NT is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive an email confirmation of your order with shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.
If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.
All orders are shipped from Melbourne Australia and all prices are inclusive of Australian GST.
International/NZ orders, duties are payable by the purchaser.
+ NSW, ACT, VIC, TAS, QLD - Order before 12PM 16/12
+ NT - Order before 12PM 9/12
+ WA - Order before 12PM 9/12T.
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RETURN AND EXCHANGE POLICY
HOW DO I RETURN OR EXCHANGE?
We have a 30-day return policy upon receipt of the order subject to the following terms and conditions:
+ Item(s) must be unworn and still bearing the original label and in its original purchase condition.
+ Item(s) purchased as a set or free gift with purchase must be returned as a set.
+ Item(s) marked as *final sale are only eligible for store credit or exchanges unless item(s) received are faulty.
+ Shipping cost associated with the return of the item(s) will not be covered by SA1NT unless free returns are eligible for your country.
+ Exchanges are subject to product availability at the time of receipt of the return order.
Returns requested outside of this period will be accepted at the discretion of SA1NT, and you will be issued store credit for the value of the returned items, valid for 12 months from the date the return is received. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Simply request a return authorisation number (RA) using the Customer Service contact form and return instructions will be emailed to you.