Frequently Asked Questions
WHAT PAYMENT METHODS DOES SA1NT ACCEPT?
We accept Visa, MasterCard, American Express, PayPal and AfterPay (for Australian orders only). When selecting PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to our website for your order confirmation.
Orders placed by AfterPay are subject to their terms and conditions.
At SA1NT, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe, PayPal and AfterPay. SA1NT is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?
All orders are shipped from Melbourne Australia and all prices are inclusive Australian GST.
International/NZ orders, duties are payable by the purchaser.
CAN I AMEND OR CANCEL AN EXISTING ORDER?
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.
If your order has already been processed or shipped and you wish to return or exchange an item, please fill out the 'contact us form' here to request for a Return Authorisation for the products you do not wish to keep once you receive your order.
HOW DO I REQUEST A RETURN OR EXCHANGE?
We have a 30-day returns policy upon receipt of order subject to the following terms and conditions:
+ Item(s) must be unworn and still bearing the original label and in its original purchase condition.
+ Item(s) purchased as a set or free gift with purchase must be returned as a set.
+ Item(s) marked as "final sale" are only eligible for store credit or exchanges, unless the item(s) are faulty.
+ Shipping cost associated with the return of the item(s) will not be covered by SA1NT unless free returns are eligible for your country.
+ Exchanges are subject to product availability at the time of receipt of the return order.
Simply request a return authorisation number (RA) using the Customer Service contact form and return instructions will be emailed to you. View more information on our returns and exchanges policy here.
WILL I RECEIVE A FULL REFUND?
Your refund will either be issued to the original payment method used to place the order or in the form of store credit. Shipping costs associated with the return of the product will not be refunded unless your item(s) are faulty.
Please note that it can take up to 10 business days for the refund to appear in your account.
HOW CAN I TRACK MY ORDER?
We aim to dispatch all orders within two business days. All orders placed before 10:00am AEST (GMT+10) will often be shipped out on the same business day. Due to the ongoing COVID-19 situation, please expect a delay in order delivery. For more information on order shipments, please refer to our shipping information page.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SA1NT is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive an email confirmation of your order with shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.
WHAT IF MY PRODUCT IS FAULTY?
If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.